PRIVACY POLICY

Effective Date: October 9, 2026

At Your Own Museum, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, stored, and disclosed when you visit our website, purchase collectibles, inquire about our services, or otherwise interact with our business.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact Information: Your name, email address, telephone number, billing address, and shipping address.
Order Information: Products purchased, order history, shipping preferences, and transaction details.
Payment Information: Payment details processed through secure third-party payment providers. We do not require customers to send complete credit card information through email or ordinary contact forms.
Website Usage Information: Browser type, device information, approximate location derived from IP address, pages visited, and website interactions.
Communications: Information submitted through contact forms, customer service inquiries, and requests for collectible sourcing or installation services.

How We Use Your Information

We use collected information to:

Process purchases and fulfill orders.
Arrange shipping and provide delivery updates.
Respond to customer inquiries and service requests.
Communicate about orders, products, and requested services.
Provide customer support and resolve transaction issues.
Improve website performance, usability, and security.
Send promotional communications when permitted by applicable law.
Detect fraudulent activity and comply with legal obligations.

We use personal information for legitimate business purposes and do not sell customer mailing lists.

Payment Security

Your Own Museum uses secure website connections and payment-processing services designed to protect sensitive transaction information.

Our website uses HTTPS and Transport Layer Security (TLS) technology to encrypt information transmitted between your browser and the website.

Payment transactions may be handled by third-party payment processors that maintain their own security practices and privacy policies.

Although we take reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed completely secure.

Cookies & Website Technologies

Our website may use cookies and similar technologies to support essential functions, maintain shopping cart information, remember preferences, analyze website activity, and improve the browsing experience.

Some cookies are necessary for the website to function correctly. Others may be used for analytics or marketing, depending on the services enabled on our website.

Where required by applicable law, visitors may be offered controls for managing nonessential cookies.

You can also adjust cookie settings through your browser, although disabling certain cookies may affect shopping cart functionality and other website features.

Sharing Information With Third Parties

We may share information with trusted service providers when necessary to operate our business.

These providers may include:

Payment processors.
Shipping carriers, including FedEx, UPS, and USPS.
Website hosting and e-commerce service providers.
Customer communication and marketing platforms.
Analytics and website security providers.
Professional advisers or authorities when disclosure is legally required.

We share information only as reasonably necessary for the relevant services, transactions, or legal obligations.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and satisfy applicable legal requirements.

Retention periods may vary depending on the nature of the information and the transaction involved.

Your Privacy Choices & Rights

Depending on your location and applicable privacy laws, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also have rights relating to the use of personal information for marketing, targeted advertising, or other purposes.

To submit a privacy-related request, please contact us through the contact information provided on our website.

We may need to verify your identity before processing certain requests and may retain information where required or permitted by law.

Marketing Communications

If you receive promotional emails from Your Own Museum, you may unsubscribe using the link provided in those communications or by contacting us directly.

Transactional messages relating to purchases, shipping, or customer service may continue when necessary.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security policies of websites operated by other organizations. We encourage visitors to review their privacy policies before submitting personal information.

Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to address it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, website functionality, or legal requirements.

Updates will be published on this page with a revised effective date.

If you have questions about this Privacy Policy, the handling of your personal information, or your privacy rights, please contact Your Own Museum through our website's Contact page.

We welcome your questions and will make reasonable efforts to address privacy-related concerns.