SHIPPING & RETURNS POLICY

Effective Date: October 9, 2026

At Your Own Museum, we understand the importance of safely delivering valuable memorabilia and collectibles.

Whether you've purchased an autographed photograph, a framed collectible, or a distinctive historical artifact, we work with established shipping carriers to help ensure your order arrives securely.

Please review the following information regarding shipping methods, delivery expectations, address requirements, and order-related concerns.

Shipping Methods & Carriers

We work with trusted carriers to deliver orders throughout our supported shipping destinations.

Our primary shipping providers include:

FedEx

FedEx is our most commonly used and preferred shipping carrier. FedEx deliveries generally require a physical street address.

If you enter a P.O. Box, please provide an alternate physical delivery address.

UPS

UPS is used for select shipments and destinations. Depending on the shipping service, a physical street address may be required.

Customers using a P.O. Box should provide a physical address when requested.

USPS

The United States Postal Service is generally used for orders valued under $150.

Carrier selection may vary depending on the product, shipping destination, and available delivery services.

Processing Times & Delivery Estimates

Each product has its own processing requirements before shipment.

Processing times vary by item and can be found on the individual product description page.

Processing time and shipping transit time are separate.

Processing time refers to the period required to prepare your order for shipment.

Transit time begins once your package has been handed over to the shipping carrier.

Estimated delivery dates depend on processing time, the selected shipping method, the destination, and carrier operations.

Shipping Methods & Costs

Available shipping options are presented during checkout based on your order and delivery address.

Standard Ground Shipping

Estimated transit time is approximately 3–7 business days within the continental United States after the order has shipped.

Expedited Shipping

Expedited options may be available for customers who require faster delivery.

Please remember that expedited shipping reduces the estimated transit time but does not shorten the product's processing time.

Shipping costs are calculated during checkout based on factors including:

Delivery destination.
Package weight and dimensions.
Selected shipping method.
Applicable carrier charges.

Shipping availability and delivery restrictions may vary by location.

Multiple-Item Orders

To help fulfill orders efficiently, we may ship merchandise from the closest available warehouse.

If an item is unavailable at the nearest location, it may ship from another warehouse.

As a result, orders containing multiple products may arrive in separate packages or on different dates.

When an order is split into multiple shipments for fulfillment purposes, you will incur only one shipping charge for the original order.

Shipping to an Address Different From Your Billing Address

Customers may request delivery to an address other than the billing address associated with their payment method.

For these shipments, carrier delivery confirmation may be considered sufficient evidence of delivery, even when a signature is not required.

Customers should ensure that the delivery location is secure and that the recipient is aware of the expected shipment.

Signature Requirements

For orders valued at more than $1,000, a signature is required upon delivery.

Please arrange for an authorized person to be available to receive and sign for the package.

If no one is available, the carrier may attempt delivery again or provide instructions for arranging pickup or redelivery.

Shipping to Hotels

We can accommodate hotel delivery requests when permitted by the selected carrier and destination.

However, delivery dates to hotels cannot be guaranteed.

Once a package has been delivered to the hotel and signed for by an authorized recipient, responsibility for receiving the package from the hotel transfers to the customer, subject to applicable law.

If a package arrives after your departure or requires additional shipping arrangements, you are responsible for the associated charges.

We recommend using a permanent residential or business address whenever possible, particularly for valuable collectibles.

Address Errors, Missed Deliveries & Reshipping

Customers are responsible for entering complete and accurate delivery information at checkout.

If an incorrect address is supplied, or if three unsuccessful delivery attempts result in a package being returned to us, the customer is responsible for applicable return shipping charges and reshipping fees, subject to applicable law.

Any promotional shipping discounts associated with the original order may not apply to subsequent shipments.

Address Correction & Delivery Intercept Fees

An $18 delivery intercept fee may apply when:

A suite or apartment number is missing.
A shipping address requires correction.
A customer requests an address change after the package has shipped.

Additional carrier charges may apply depending on the circumstances.

Please review your delivery information carefully before completing your purchase.

Pre-Order Collectibles

Certain memorabilia may be offered for pre-order before a scheduled signing event.

Pre-order items typically ship within three business days after the signing has been completed, subject to any additional product processing requirements.

Please understand that signing dates may change at the participating athlete's discretion.

Because these items are associated with scheduled signing events and special arrangements, pre-order purchases are non-refundable, except where a refund is required by applicable law.

Customers should review the product description and any stated signing information before placing a pre-order.

Returns & Refund Requests

We understand that customers may occasionally have questions or concerns after receiving an order.

If you would like to request a return, report a product issue, or inquire about a refund, please contact Your Own Museum through our website's Contact page.

Include your order number, the item purchased, and a description of your concern.

Please do not send merchandise back without first contacting us for return instructions.

Return eligibility, applicable restrictions, and any refund or replacement options will be communicated in accordance with the terms applicable to your purchase and relevant consumer protection laws.

Damaged or Incorrect Merchandise

If your order arrives damaged or you believe you received an incorrect item, please contact us promptly.

To help us review the issue, retain the original shipping materials and provide photographs of the packaging, shipping label, and affected merchandise when possible.

We will review the information and explain the available next steps, which may include a carrier claim, replacement, return, or refund, as appropriate.

Lost or Delayed Shipments

Carrier delays may occur because of weather, transportation interruptions, holidays, or other circumstances beyond our control.

If your package appears delayed or lost, please contact us with your order number and tracking information.

We will help review the shipment status and determine appropriate next steps.

Carrier delivery estimates are not guaranteed arrival dates unless an applicable shipping service expressly provides such a guarantee.

If you have questions about shipping, delivery requirements, product processing times, returns, or an existing order, please contact Your Own Museum through our website's Contact page.

We are happy to help you understand your shipping options and address order-related concerns.